Shipping & Returns

When will my order be shipped?

Our processing time is anywhere between 2-4 business days after payment has been made.

How can I track my order?

As soon as your order is ready to be picked up for shipping, you will receive a shipping notification email containing the tracking number. The tracking number will take up to 24-48 hours to update and be visible to you. 

Can I cancel my order?

If your order has not yet been picked up for delivery, you can cancel. Please email us with your order number to and we'll be happy to process your cancellation.

What kind of packaging materials do you use?

We use 100% recycled cardboard boxes, reused bubble wrap and natural packing paper to keep your order as safe as possible. We urge our customers to reuse and/or recycle all packaging where possible to work with our sustainability aims.

What is Wick by Gemma's return policy?

If your items are damaged or broken please email or DM us on Instagram @wickbygemma with a photo of the damaged item, and we'll be happy to issue a refund or a replacement. Due to the nature of the products, we do not accept exchanges, refunds or returns on our items unless they are damaged. We also do not accept returns on sale items. Replacement of a damaged item must be requested within 14 days of receiving product. 

If you have any further questions, please do not hesitate to contact us.  😊